ONLINE GENERAL TERMS & CONDITIONS OF SALE
Address in Switzerland:
Route de Montreux 149
Tel.: +41 21 948 21 00
Fax: +41 21 948 28 99
These terms and conditions of sale apply to online sales from Laurastar
SA (hereinafter referred to as "Laurastar") and are intended for the
attention of the end user (hereinafter referred to as "the Purchaser")
who buys goods for non-business purposes. The Purchaser must always
read the online general terms and conditions of sale before placing an
order online. Any order implies unreserved acceptance of these terms.
These online general terms and conditions of sale govern contractual
relations between Laurastar and the Purchaser who accept them
unreservedly as exclusively applicable, even if they conflict with any
terms and conditions used by the Purchaser. It is stipulated that
products are intended for personal use by the Purchaser, to the
exclusion of any professional activity involving the resale of
products. Laurastar may amend the online sales terms and conditions at
any time. Sales terms in force on the date the sale is agreed apply to
Purchasers placing an order on the Laurastar website must be at least
18 years old and have full legal capacity or hold parental consent
authorising them to place an order on the website. The contract between
Laurastar and the Purchaser becomes effective only if the Purchaser has
placed an order online and if Laurastar has confirmed this order by
e-mail. The confirmation e-mail sent by Laurastar constitutes the
Purchaser’s acceptance of the order and thus forms the sales
contract between Laurastar and the Purchaser. Once the order is
confirmed by Laurastar, the Purchaser will no longer be able to amend
or cancel the order. The right of exchange shall remain applicable.
Laurastar reserves the right to refuse an order if:
Copyright: The information
contained on this Site or in any publication made available on or
through this Site is the exclusive property of Laurastar or is licensed
to Laurastar and is protected by copyright and other proprietary
rights. Nothing contained in this site may be reproduced, distributed
or edited in any manner without the prior written authorisation of
Trademarks: This Site contains
trademarks which are owned and registered by Laurastar Group to distinguish its
products. Laurastar is authorized by Laurastar Group to use the trademarks of
which Laurastar Group is the owner. No licence or right to use any of these
trademarks is hereby granted or implied. No reproduction is permitted
without specific written authorisation from Laurastar Group and/or Laurastar.
EXCLUSION OF RESPONSIBILITY
Laurastar updates the information presented on its Internet pages as
regularly as possible. However, some of the data presented may have
changed. Laurastar cannot, therefore, guarantee the state of updating,
accuracy and completeness of the information provided on the site. We
therefore advise you to check the data presented on the site before
making any use thereof. Moreover, Laurastar reserves the right to make,
at any time and without prior notice, changes or additions to the
Internet pages provided. We also recommend that you visit our site
regularly. All the information accessible through this site is provided
“as is”. The Laurastar company gives no guarantees,
either explicit or implicit, and accepts no responsibility resulting
from access to or use of this site, including any deterioration or
virus infection of the computer equipment or any other property of the
user. The users of this site accordingly declare that they are
accessing this site at their own risk and peril. Sites external to the
Laurastar company with a hypertext link to the present site are not
under the control of the Laurastar company, which therefore declines
all responsibility as to their content. In no case do such links to
other sites signify an approval or constitute a partnership arrangement
between Laurastar and the said sites, as the latter are subject to
their own conditions of use and policies for the protection of privacy.
Users access these sites at their own risk and peril.
ACCESS TO THE SITE
The Laurastar company reserves the right to modify, terminate, suspend
or interrupt, at any time, for any reason and at its sole discretion,
access to all or part of the site, including, in particular, the
content, functions or availability hours without prior notice. For your
remarks and suggestions on the site, please contact the webmaster by
e-mail at webmaster(at)Laurastar.com.
Laurastar guarantees compliance with Swiss legal requirements for data
protection as regards the processing of data concerning people or
business enterprises. When you consult our Internet site, we record
various kinds of information concerning you. Some data is entered by
you directly to record the services, e.g. your name, address and e-mail
address. Other non-personal data are recorded as part of the technical
processes, e.g. your IP addresses. You communicate other data to the
site when you order products or services, notably in Extranet mode or
when you contact us directly. These data are protected against access
by third parties who have no knowledge thereof. The user alone is
responsible for the accuracy of any information provided to Laurastar.
The site user accepts the utilization by Laurastar of these data for
its analysis needs, notably for statistical purposes (for example to
note on what days the greatest number of site accesses is recorded and
the data that is most frequently consulted). For such needs, the data
will be evaluated anonymously. Laurastar uses your personal data for
technical management purposes of the Internet site, for the management
of its own clientele, for surveys on its products and for its own
marketing needs, but only within the limits of what is strictly
1. Laurastar will not pass on personal data to a third party
No transmission of your personal data to third parties outside of the
Laurastar company will take place without your authorization, except
for the data needed to execute your order (e. g. information
transmitted to the courier) or to carry out surveys. All personal
information is treated with absolute confidentiality.
2. Personal login name and password
When you register, you can choose your login name and password, giving
you exclusive access to your customer data.
3. Editing your account at any time
At any time you can access, change or erase your customer data such as
your delivery address, telephone number and e-mail address.
4. Use of Google Analytics
This website uses Google Analytics, a web analytics service provided by
Google, Inc. (“Google”). Google Analytics uses
“cookies”, which are text files placed on your
computer, to help the website analyze how users use the site. The
information generated by the cookie about your use of the website
(including your IP address) will be transmitted to and stored by Google
on servers in the United States. Google will use this information for
the purpose of evaluating your use of the website, compiling reports on
website activity for website operators and providing other services
relating to website activity and internet usage. Google will not
associate your IP address with any other data held by Google. You may
browser, however, please note that if you do so you may not be able to
use the full functionality of this website. By using this website, you
consent to the processing of data about you by Google in the manner and
for the purposes set out above. You can revoke your agreement to the
future collection and storage of data at any time (with https://tools.google.com/dlpage/gaoptout?hl=en).
In view of the discussion concerning the use of analytical tools with
complete IP addresses, we would like to point out that this website
uses Google Analytics with the extension
“anonymizeIp()” so that IP addresses are only
processed further in abbreviated form to prevent them being directly
linked to a particular individual.” The use of these Internet
pages implies the acceptance by the user of the present provisions.
In certain cases, we use web cookies. A web cookie is a little file
sent by the Web server to your Internet navigator and recorded in your
computer. We can thus recognize you when you next visit us. Web cookies
and similar techniques are also required for certain processes,
services and transactions, for example when you use the virtual basket
in an on-line shop. You can set your navigator so that a warning
message is displayed on the screen before web cookies are recorded, or
you can even choose to reject web cookies. You can also forego the
benefits of personal web cookies. In this case, you cannot use certain
services. We recommend that you to accept web cookies so that we can
structure our site for your use in the most convenient way. Otherwise,
Laurastar cannot guarantee your access to all the services offered on
ACCEPTANCE OF THE CONDITIONS OF USE AND CONFIDENTIALITY POLICY
By using this Internet site or any other Internet site belonging to
Laurastar, you confirm your acceptance of these Conditions of Use and
our Confidentiality Policy, and you accept the terms and conditions
displayed on the site. If that is not so, please refrain from using
this Internet site or please provide all your personal information.
This text is effective starting from 2nd January 2022 for Laurastar.
GENERAL SERVICES CONDITIONS (GSC)
If an appliance marketed by Laurastar proves defective, Laurastar
accepts responsibility for the repair of these defects, in accordance
with the terms of cover specified out in its Warranty Booklet.
SERVICE / REPAIR WARRANTY
Laurastar offers a 12-month service / repair warranty, providing that
the service / repair is carried out at the Laurastar Repair Centre.
Laurastar does not offer a warranty for services / repairs that are not
carried out at the Laurastar Repair Centre.
AVAILABILITY OF SPARE PARTS
As Laurastar provides a manufacturer’s warranty on its
appliances, only spare parts, components and accessories that do not
require the disassembly of the appliance are available for purchase. If
it proves necessary to disassemble the appliance, a repair request must
be made to the Laurastar Customer Service.
REPAIR REQUEST PROCEDURE
For any repair request, please complete the repair request form and
follow the instructions provided. This form is available on the
Laurastar website or from the Laurastar Customer Service Department
(www.Laurastar.com). If these instructions are not adhered to,
Laurastar reserves the right to reject the returned appliance or to
charge a fee.
SERVICE / REPAIR SCHEDULE
Laurastar guarantees a lead time of no more than 30 calendar days
between the date the appliance is received (for service/repair) at a
Laurastar Collection Centre and the date the appliance is returned
(serviced/repaired) from a Laurastar Collection Centre. In the event
that this maximum lead time is exceeded, Laurastar undertakes to
exchange the appliance or issue a credit note for an amount equivalent
to its purchase price. Laurastar is not responsible for the time taken
for goods to be transported between its clients/partners and its
Collection Centres (postal delays, delays due to problems with other
transport companies, etc.). If this is the case, Laurastar will not
offer an exchange or issue a credit note.
For repairs not covered by a warranty, Laurastar offers a repair
package service. This ensures a shorter repair cycle and simplifies the
procedure. Rates are determined by the age and model of the appliance.
The age of the appliance is defined by the date shown on the purchase
receipt, and failing this, by the production date indicated on the
appliance. Laurastar repair packages include:
• replacement of defective parts
• cleaning of the appliance
(rinse and polish)
• a thorough and preventive
inspection of the appliance
• shipping costs for the
• administration fees
• 12-month repair warranty
Any previous agreement relating to points addressed in these GSC,
irrespective of its format, will lapse on the date these GSC come into
effect. Any amendment must be made in writing. Laurastar reserves the
right to amend these GSC without prior notice and at any time in order
to update them in line with requirements. Only the GSC valid on the
date a case is notified are applicable.
JURISDICTION AND APPLICABLE LAW
In the event of a dispute, the place of jurisdiction shall be the court
of jurisdiction for the headquarters of Laurastar. Swiss law is
applicable. The French version of these GSC shall prevail.
Châtel-St-Denis, 2nd January 2022.
As the owner of a Laurastar product, you have the opportunity to join Le Club Laurastar and receive a number of advantages by email as well as a voucher that is valid on our entire site. Enjoy it now!
The voucher will only be generated if the purchase date of the appliance is within the last 6 months. Only one offer is valid per product.